Java Error

  1. Check to ensure vpn is connected and or they have internet on the device if in an office.
  2. Check the computer is macOS Monterey, Sonoma, Ventura or windows 10 or 11
  3. Check to ensure you  can get to the server
    1. on mac open terminal (click spotlight sear top right type terminal)
    2. on a pc open power shell (click windows button type power shell)
    3. ping 138.218.221.6 you should see something like this:
      Pinging 138.218.221.6 with 32 bytes of data:
      Reply from 138.218.221.6: bytes=32 time=10ms TTL=127
      Reply from 138.218.221.6: bytes=32 time=11ms TTL=127
  4. Check java version in terminal(mac) or PowerShell(windows)  type java -version and it should look like this the important version is 1.8.0
    1.  openjdk version "1.8.0_402"
      OpenJDK Runtime Environment (Zulu 8.76.0.17-CA-win64) (build 1.8.0_402-b06)
      OpenJDK 64-Bit Server VM (Zulu 8.76.0.17-CA-win64) (build 25.402-b06, mixed mode)
    2. if not uninstall current java version download and install correct java version instructions here for mac, windows use add remove programs
    3. Now install the most recent version of java 8 from here do not use the default selections scroll down a little and choose version 8
    4. for windows choose x86 64-bit and download the .msi
    5. for mac choose x86 64-bit for intel macs, ARM 64-bit for apple based macs if unsure click apple icon top left, about this mac the processor will be intel or apple
  5. Check permission
    1. for mac open terminal type chmod -R 777 /Applications/pss
    2. on windows open c:\program files\ right click on the PSS folder
      1. choose properties,  click security tab
      2. Click on Users (or Domain users) this group should have full control if not click edit and select it and hit OK
  6.  Remove PSS and re-install
    1. on mac open terminal type rm -rf /Applications/pss/138.218.221.6
    2. on windows open powershell type Remove-Item -Path "C:\Program Files\pss\138.218.221.6" -Recurse -Force
    3. Now download the pss installer from here
    4. once downloaded copy onto the desktop and double click to install it complete fresh install instructions here if you need Includes adobe and java instructions)