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Current Supported Mac Models

These Mac models are compatible with macOS High Sierra: MacBook (Late 2009 or newer) MacBook Pro (Mid 2010 or newer) MacBook Air (Late 2010 or newer) Mac mini (Mid 2010 or newer) iMac (Late 2009 or newer) Mac Pro (Mid 2010 or newer)These Mac Models are compatib...
Anyconnect does not start after install

Quit anyconnectOpen Terminal and run:sudo cp /opt/cisco/secureclient/bin/Cisco\ Secure\ Client\ -\ AnyConnect\ VPN\ Service.app/Contents/Resources/com.cisco.secureclient.vpnagentd.plist /Library/LaunchDaemons/sudo launchctl bootstrap system/Library/LaunchDaemons/com.cisco.secureclient.vpnagentd.p...
Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
iOS - Setup Outlook

Open Outlook for iOS. The icon looks like this:If you don't have it yet, Open the collapsed menu in the upper left corner.Note: First time using Outlook for iOS? Just tap Get Started.Tap Settings > Add Account > Add Email Account.Type your full email address, then tap Add Account.Note: If you'r...
No internet and no PSS at an office

Problem: Office has no pss and has no internet (using ramblewood as an example) Issue: Could be a stalled Meraki OS there is no internet connectivity Solution:      1. Login and check the Meraki dashboard      2. Select Network and choose view all networks. If the affected network shows up as onl...
How to uninstall java on macOS

Click on the Finder icon located in your dock Click on the Utilities folder Double-click on the Terminal icon In the Terminal window Copy and Paste the commands below: sudo rm -fr /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin sudo rm -fr /Library/PreferencePanes/JavaControlPanel.prefPane...
EMR Fax Queue Control Panel NOT Clearing

When the EMR Fax queue Doe NOT Clear there is a fax that is in a "stuck status" Check the EMR Fax Queue with the SR/Telus Web portal. Delete the fax that has been sent or failed but remains in the the EMR Fax Control Panel. Once that is complete the status' will update on the remainder of the que...
Instructions to add email template pop up to custom form

Open the Source Form Code Navigate to Test Version - GBFHT MH CY Assessment and Referral, including myDAWN. Access the Java code within this form. Locate the Required Functions Identify the following functions in the code: get viewOcean sendOceanSecureMsg Copy the Functions ...
Careers Page Updating

Updating the Careers Page on the Georgian Bay Family Health Team Website Follow these steps to add or remove job opportunities on the Careers page of the WordPress website using the Divi Visual Builder. Adding a Job Opportunity Log in to the WordPress dashboard and navigate to the Careers pa...
How to fix the Microsoft log in continually popping up

This is an issue with the sored credentials Hit the windows button Type work (to go into work and school accounts) then discoonect the account.This clears the credentials. Open outlook and input credentials, then also open one drive to reconnect the backup sync
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